DISCRETE PACKAGING & FREE SHIPPING ON ALL ORDERS

PACKAGING, SHIPPING & RETURNS

 

DISCREET PACKAGING AND DELIVERY

We care about your privacy and so package for all our products are plain with no branding or distinguishing information.

How Much Is Delivery?

Dispatch is Monday to Friday. 

Standard Delivery 3 - 5 days dispatch = Free of charge 

Express Delivery 1 - 3 days dispatch = £4.99 UK / EU & $9.99 Rest of world. 

European and other overseas orders will be sent out via courier and any customs forms will be completed with "back massager" or "sports massager".

RETURNS POLICY

Due to the intimate nature of the product, Doxy can only refund products that have not been opened or used, or if there is a fault.

Cancelling & Returning - Changed Your Mind?

If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the contract for any reason.  This period begins once your order is complete and we have sent you your order confirmation. You may also cancel for any reason before we send the Order Confirmation.  

The cooling off period ends 14 calendar days after you (or someone you nominate) receive(s) the goods. If the goods are being delivered in multiple packages the cooling off periods ends 14 days after the delivery of the last goods.

What to do next...

To receive a refund you must inform of us of your decision within the cooling off period. Please email help@doxymassager.com of your decision and include your name, address, email address, telephone number and order number.

Cancellation is effective from the date you send an email.

Please note that you may lose your legal right to cancel if the goods are sealed for health or hygiene reasons and you have unsealed those goods after receiving them.

Please ensure that you return goods to us no more than 7 calendar days after the day on which you have informed us that you wish to cancel.

Please return your product to:

Returns Department - CMG Leisure Ltd, Beeching Park, Kelly Bray, Callington, Cornwall, PL17 8QS United Kingdom

Email us the tracking number confirming the product has been returned.

Please note: You must bear the costs of returning goods to us if cancelling in the cooling off period.

Refunds may be reduced for any diminished value in the goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).  

Please note that if we issue a refund before we have received the goods and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the goods have been handled excessively.

REFUNDS IF THERE IS A FAULT

Please email us at warranty@doxymassager.com if you believe there is a fault with your product. Please include your name, email address and telephone number so that we can contact you to help resolve the problem. 

Alternativly please complete the warranty form clicking the button below.

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