Everything you need to know about shipping, delivery, tracking and current order fulfilment.

Current Order Status

We’re now shipping Doxy 2.0 products globally and fulfilling orders as quickly as possible.

There is nothing you need to do once your order is placed, you will be emailed tracking when your order is dispatched.

What happens next

If everything in your order is in stock, it will be passed to the fulfilment centre for processing.

Our fulfilment partners aim to dispatch available orders as quickly as possible and, during normal Monday to Friday operating hours, some orders may be processed the same day.

As soon as your order has been packed and handed over to the carrier, you will automatically receive a separate dispatch email with your tracking details.

All Doxy orders are sent using tracked delivery services and arrive in plain, discreet outer packaging.

Need to change your order or delivery address?

Please contact us as soon as possible after placing your order.

Because available stock can move into fulfilment very quickly, changes to your delivery address, products or order details may not be possible once processing has begun.

Email help@doxymassager.com with your order number and the change you need.

There is usually a little more flexibility over weekends and public holidays, as our fulfilment centres normally dispatch Monday to Friday.

Discreet Packaging

Your privacy is important to us.

All Doxy orders are shipped in plain, unbranded packaging with no reference to the contents of your parcel. The sender information will simply show our regional fulfilment partner or Doxy 2.0 Ltd. We’re trying to have fulfilment centres use D2 Fulfilment for extra privacy, but our legal name needs to appear on the sender info in most cases.

Dispatch Schedule

Orders are dispatched Monday to Friday, excluding public holidays, and are subject to stock availability.

During busy periods, new product launches or seasonal events, dispatch times may be slightly longer than usual.

Shipping Services

United Kingdom

• Free shipping on orders over £50
• Standard Delivery: £4.99
• DPD 24hr Tracked & Signed
• Typical delivery: 1-2 working days

Europe

• Free shipping on orders over €300
• Standard Delivery (small wands): €9.99 (Up to 2 x Doxy Go)
• Standard Delivery (larger wands): €19.99 (Die Cast Compact, Die Cast Max Plug-in, Die Cast Max Cordless + Original)
• Parcelforce / DPD – Tracked and signed
• Typical delivery: 2-5 working days

United States

• Free shipping on orders over $99 USD
• Local fulfilment from within the USA where stock is available.
• Some accessories, including replacement cables, may ship from our UK warehouse.
• Standard delivery: 3-5 business days

Canada

• Standard shipping from $29.99 USD
• Typical delivery: 7-10 business days, subject to customs clearance.

Australia & New Zealand

• Free shipping on orders over $199 AUD
• Australia Post
• Australia: 2-6 business days
• New Zealand: 4-7 business days

Rest of the World

• Free shipping on orders over £250
• Typical delivery: 4-15 business days, depending on destination.

Customs & International Deliveries

Where possible, we ship orders DDP (Delivery Duties Paid), meaning there are no additional duties or import charges to pay when your parcel arrives.

For some destinations this isn’t possible, and orders will be shipped DAP (Delivered at Place). In these cases, any local customs duties, taxes or import charges are the responsibility of the recipient. (currently this affects Iceland & Israel – If you are unsure, feel free to reach out and we can check)

International deliveries may also be delayed while parcels are processed through customs.

If a parcel is refused due to unpaid customs charges and returned to us, we’ll refund the order once it has been received back, less any shipping or customs costs incurred.

Customs Declarations

Where customs documentation is required, products may be described as:

• Doxy Wand – Electrical Apparatus
• Attachments – Novelty Toy
• Lubricants & Cleaners – Essential Oils

Tracking & Delivery Issues

You’ll receive a tracking email as soon as your order has been dispatched.

Please keep an eye on your tracking link, and alert us if your tracking isn’t moving as expected.

If your parcel hasn’t arrived, please contact us as soon as possible.

Please report delivery issues within 14 days of your dispatch confirmation. This gives us enough time to investigate with our delivery partner before their claims window expires.

Unfortunately, reports made after this period may no longer be eligible for investigation or compensation from the courier, which can significantly limit the options available to resolve the issue.

Email: help@doxymassager.com