Packaging & Delivery

We care about your privacy and so package all our products in plain packaging with no branding or distinguishing information.

Typically but not guaranteed we use the following postal services – During the turbulent times we are seeing at the moment, for the best delivery speeds and costs these may change.

UK – Orders are sent out using Royal Mail Tracked & Signed.

Europe – Orders are sent out using UPS Tracked.

USA/Australia & Rest of World – Orders are sent out using Royal Mail Tracked & Signed.

Overseas orders that require any customs forms will be completed with “back massager” or “body massager”.

In the unfortunate and rare instance you have not received your order within 14 days of the tracking / despatch email, please contact help@doxymassager.com where we will investigate with the courier company.

Despatch is Monday to Thursday

BREXIT – Deliveries to an international destination may be subject to import duties and taxes. These are applied when your order reaches the destination country. Please note that we have no control over these charges.You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office. Please also note that delivery times may be extended due to the customs clearance process. Orders which are refused will not be refunded until we receive the item back. Any disputes with regard to customs fees will need to be taken up with the relevant customs department in your country. We are not able to help with these unfortunately.

Breakdown of shipping costs:

UK
Free of charge when you spend over £35.00
Standard Delivery – Dispatched within 2 – 3 working days using Royal Mail Tracked & Signed 48 = £3.99 (transit time could be 7-10 days)
**Currently not available** Express Delivery – Dispatched within 1 working day using Royal Mail Tracked & Signed 24 = £5.99 (24hrs not guaranteed with Royal Mail)

Europe
Free of charge when you spend over £89.99
Standard Delivery – Dispatched within 2 – 3 working days using UPS 2 day transit = £8.00 (transit time not guaranteed)
**Currently not available** Express Delivery – Dispatched within 1 working day using UPS Express Saver 2-3 days transit = £15.00 (transit time not guaranteed)

USA / Australia & Rest of World
Free of charge when you spend over £129.99
Standard Delivery – Dispatched within 2 – 3 working days using Royal Mail Tracked & Signed = £12.00 (transit time could be 7-10 days)