Troubleshooting
Repairs & Legacy Products
Warranty & Coverage
Making a Claim
Contact Us
You may be looking for something else, unrelated to Warranty Claims -
see our Support and Contact page for more info and links
Warranty Policy
Please refer to our Warranty Policy before making a claim.
Before you submit
Please confirm that you have:
☐ Read the troubleshooting section above
☐ Checked Travel Lock if your product is cordless
☐ Fully charged and retested the product where applicable
☐ Read the Warranty Policy and checked that your issue is covered
☐ Contacted the original retailer first if you did not buy from doxymassager.com
☐ Got your proof of purchase ready
☐ Taken a photo or short video showing the fault where possible
Only submit a warranty claim if the issue remains after completing the relevant checks above.
Warranty Claim Form
Only submit this form if your Doxy product has developed a fault. Please include as much detail as possible, along with clear photos or short videos where appropriate — this helps us assess your claim more quickly. We normally respond within 5–7 working days.