Dispatch
Orders are usually dispatched the same or next working day when stock is available.
Our fulfilment centres operate Monday to Friday, excluding public holidays. During launches, promotional periods or unusually busy periods, dispatch may take slightly longer.
You’ll receive tracking information by email as soon as your order has been handed to the carrier.
Shipping Rates
United Kingdom
- £4.99 on orders under £59.99
- FREE on orders over £59.99
- DPD 24-48 week day service used
-
Christmas 2026 delivery cut-off: Place your order by 18 December for delivery by 24 December.
United States
Orders ship from Los Angeles or New Jersery warehouse.
- $9.99 USD on orders under $100
- $19.99 USD - Express 2-3 day transit
- Standard service is 3-5 day transit
- FREE on orders of $100 or more
- Christmas 2026 delivery cut-off: Place your order by 16 December for delivery by 24 December.
Europe
Orders ship from our UK warehouse.
- €9.99 for parcels up to 499g
Typically up to 2 × Doxy Go - €29.99 for parcels 500g and over
- FedEx DDP service used
- Christmas 2026 delivery cut-off: Place your order by 16 December for delivery by 24 December.
Canada
Orders ship from our Vancouver warehouse.
- $19.99 CAD on orders under $150
- FREE on orders of $150 or more
- Christmas 2026 delivery cut-off: Place your order by 16 December for delivery by 24 December.
Australia
Orders ship from our Sydney warehouse.
- $20 AUD on orders under $150
- FREE on orders of $150 or more
- Christmas 2026 delivery cut-off: Place your order by 16 December for delivery by 24 December.
New Zealand
Orders ship from our Sydney warehouse.
- $19.99 AUD for parcels up to 499g
Typically up to 2 × Doxy Go - $39.99 AUD for parcels 500g and over
- Christmas 2026 delivery cut-off: Place your order by 16 December for delivery by 24 December.
Rest of World
- £99.99 per order - Email us for a bespoke quote, we are able to ship directly from our factory in China.
Duties, Taxes & Customs
No sales tax added at checkout
We do not add additional sales tax to your order at checkout.
Duties and import taxes
For most destinations, we ship DDP (Delivered Duties Paid). This means applicable import duties and taxes are covered before your parcel arrives, so there should be no additional customs payment required on delivery.
Some destinations cannot currently be shipped DDP and are instead sent DDU (Delivered Duty Unpaid). In these countries, local customs authorities may charge duties, taxes or handling fees before delivery.
Examples of destinations currently shipped DDU include:
- Croatia
- Iceland
- Israel
This list is not exhaustive and may change as our international shipping services develop. If you are unsure about your destination, please contact us before ordering.
DDU orders may incur additional charges on arrival which are the responsibility of the recipient.
Discreet Packaging
All Doxy orders are shipped in plain, unbranded outer packaging with no reference to the contents of your parcel.
Where required, the sender information will show our regional fulfilment partner or Doxy 2.0 Ltd.
Tracking
You’ll receive a tracking email as soon as your order has been dispatched.
Please allow a little time for the carrier’s tracking system to update after you receive your dispatch confirmation.
If tracking has stopped updating or your parcel appears delayed, contact help@doxymassager.com and we’ll investigate.
Changing Your Delivery Address
If you need to change your delivery address, contact us as soon as possible after placing your order.
In-stock orders can enter fulfilment very quickly and may be dispatched the same working day, so we cannot guarantee changes once processing has started.
There is generally more flexibility over weekends and public holidays as fulfilment centres normally dispatch Monday to Friday.