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Welcome to our Warranty Claim Form.

At CMG Leisure Ltd, we stand behind the quality of our genuine Doxy products, offering a one-year guarantee with dated proof of purchase. Please note that our warranty does not cover liquid damage, accidental damage, or misuse of the product.

If you purchased your Doxy product from a third-party site such as eBay, please refer to the retailer's warranty procedures. However, for products bought from Amazon, we do honour the warranty directly.

To initiate a warranty claim, kindly complete the form. Our small family-run team will review your claim within 3-5 working days. Please be patient with us as we strive to provide personalised attention to each inquiry.

For expedited processing, ensure all fields are completed with detailed information, and attach any relevant pictures or videos. Short and concise videos are appreciated.


Q: How do I find the serial number?
A: The serial number can be found on the plug adapter, typically as a 5-digit number. For the Die Cast 3R, it can also be found on the storage can or the cable (please note, we no longer ship with a storage can).

Q: How do I find the date of manufacture?
A: This can be found on the barcoded sticker on the box

Q: What does 'Other' refer to within Doxy Model
A: If you've made a purchase other than a Doxy wand, for example a silicone head or a charging cable

Thank you for your understanding and cooperation. We value your trust in us and look forward to resolving your warranty claim promptly.

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    Attachment too large? Try sending it to us via WeTransfer - just add your files and send them to us at warranty@doxymassager.com with the Returns Number of your warranty submission (you will get this by email once you submit your warranty form) and we can link this to your return.

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