Product Warranties

CMG Leisure Ltd guarantees all genuine Doxy products for one year, with dated proof of purchase. The guarantee does not cover liquid damage (Doxy products are not waterproof), accidental damage or damage caused by misuse of the product.

If you bought your Doxy product from a third-party site such as Amazon or eBay, you will need to go back to the retailer and follow their warranty procedures.

In order to make a warranty claim, please fill out the form below and our customer service department will reply within two** working days.

Please do NOT discard of your Doxy product until your warranty claim has been handled and one of our team instructs you to do so.

*please check your spam folder for replies

**Our offices are closed on Fridays, so please allow additional time

Please complete all fields:

Name

Last Name

Phone Number

Address Line 1

Address Line 2

City / Town

County

Post Code

Country

Date of Purchase

Place of Purchase

Doxy Model

Colour

5 Digit Serial Number (found on the sticker of the plug or on the storage can of the Doxy 3R)

Date of Manufacture (DOM) (Found on the barcoded sticker)

Description of fault

Add a video / picture (limit 10mb)

Attachment too large? Try sending it to us via WeTransfer - just add your files and send them to us at warranty@doxymassager.com with the Returns Number of your warranty submission (you will get this by email once you submit your warranty form) and we can link this to your return.

In order to process your claim, we will need to store your personal details, in accordance with our privacy policy.

I accept and understand

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