Privacy & Cookies
This privacy policy sets out how we use and protect any information you provide when using this website or interacting with us online. This version is effective from 16 October 2025.
We are committed to protecting your privacy. Any data you share with us will be handled in accordance with this policy and relevant data protection regulations, including the UK GDPR and the Data Protection Act 2018.
We may update this policy occasionally by publishing a new version on this page.
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WHO WE ARE
Personal information collected via this website is managed by Doxy 2.0 Ltd, the data controller responsible for deciding how your data is processed. You can find our contact details here.
Please note: Doxy 2.0 Ltd is a new company that took ownership of the Doxy brand following CMG Leisure Ltd’s administration in August 2025. As part of that transition, we lawfully acquired certain customer records and marketing data, including details of individuals who previously subscribed to the Doxy Massager mailing list or created accounts on the website.
This data is used solely to maintain customer relationships, fulfil ongoing support requests, and continue email communication where valid consent or legitimate interest applies. We do not hold or process any payment information or order data that was not transferred as part of this agreement.
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WHAT WE COLLECT
We may collect the following information:
• Your name
• Your contact details (email address, phone number, postal address)
• Specific enquiry details
• Your computer’s IP address
• Information provided through optional surveys (see below)
Survey Data
From time to time, we may run voluntary surveys to help us better understand our customers and improve our products. These surveys may collect:
• Demographic details (age range, location, gender identity, relationship status)
• Purchase habits or preferences
• Feedback on our products or services
• Any other relevant information you choose to provide
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WHY WE COLLECT THIS INFORMATION
We collect data to:
• Respond to enquiries or support requests
• Deliver products and services
• Improve our products, marketing, and customer experience
• Understand customer preferences and trends through anonymous survey results
• Operate competitions and prize draws fairly
Survey data is used for market research and product development. If you’ve opted in to be contacted, we may follow up for further feedback or testing opportunities.
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LAWFUL BASIS FOR PROCESSING
We process your data under one or more of the following lawful bases:
• Consent (e.g. when you fill in a survey or join our mailing list)
• Contractual obligation (e.g. when you place an order)
• Legitimate interest (e.g. improving our products or preventing fraud)
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HOW LONG WE KEEP YOUR DATA
• Customer enquiries: up to 3 years (for new messages received by Doxy 2.0 Ltd)
• Survey responses: up to 12 months after survey closure
• Email subscriptions: until you unsubscribe or request deletion
• Competition entries: until the prize draw has been fulfilled and validated
As part of our transition from CMG Leisure Ltd, we’re currently reviewing historical inboxes and customer enquiries inherited from the previous company. These will be securely deleted as soon as they are no longer required to resolve outstanding issues or verify past communication.
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SECURITY
We take data security seriously. All personal data is stored securely using industry-standard tools. Access is limited to authorised personnel only, and platforms used for data collection (e.g. Tally, Klaviyo, WordPress) are GDPR-compliant.
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YOUR RIGHTS
Under the GDPR, you have the right to:
1. Access – Request a copy of the personal data we hold about you
2. Correction – Update or fix inaccurate data
3. Erasure – Ask for your data to be deleted
4. Objection – Opt out of specific types of data use
5. Restriction – Temporarily pause our use of your data
6. Portability – Request your data in a format that can be transferred
7. Complain – Raise concerns with the UK’s Information Commissioner’s Office (ICO)
To exercise any of these rights, email us at help@doxymassager.com
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HOW WE USE COOKIES
We use cookies and similar technologies to:
• Track website traffic anonymously (e.g. via Google Analytics)
• Improve your browsing experience
• Enable basic website functionality (like shopping cart or logins)
You can control or disable cookies in your browser settings. This may affect your ability to use certain features of our site.
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LINKS TO OTHER WEBSITES
Our website may link to other websites. We are not responsible for the privacy policies or practices of other sites. You should review their policies if you choose to visit them.
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CONTACT US
If you have any questions about this privacy policy or your data, you can contact us at:
Doxy 2.0 Ltd
Registered Office: Doxy 2.0 Ltd, 310 Wellingborough Road, Northampton, NN1 4EP
Email: help@doxymassager.com