Doxy 2.0 Ltd – Returns & Refunds Policy

Effective 20 October 2025

This Returns & Refunds Policy should be read together with our
Terms of Sale and
Warranty Policy.

Important Update: Doxy is now under new ownership. The previous manufacturer,
CMG Leisure Ltd, went into administration in August 2025.
Doxy 2.0 Ltd is a completely new and independent company now managing all sales, support, and warranty enquiries.
We’re working hard to rebuild everything and bring Doxy back stronger — but there are a few important changes to note below.

1. Scope

This policy explains how to return or exchange items purchased through doxymassager.com.
For cancellations and pre-orders, please see our
Cancellation Policy.

2. Legacy vs Doxy 2.0 Stock

3. Change-of-Mind Returns

You may return any products purchased directly from us for any reason within
14 days of tracking is updated as delivered.
If 14 days have passed, you are not entitled to a refund or exchange unless the product is faulty.

Except where a product is faulty, to be eligible for a return your item must be
unused, in the same condition that you received it and in its
original sealed packaging.

• You will be responsible for return shipping costs.
• A 15 % restocking fee will be deducted from your refund to cover processing and inspection.
• Refunds are issued within 14 days of receiving the returned goods in acceptable condition.

4. What Our Warranty Covers

The Doxy 2.0 warranty covers faults in materials or workmanship that occur under normal use.
It does not cover:

• Damage caused by liquids or misuse
• Wear and tear
• Accidental damage
• Products that have been modified, opened or repaired by anyone other than Doxy 2.0 Ltd or an authorised service partner

5. Faulty Items & Warranty Repairs

If your Doxy 2.0 wand develops a manufacturing fault within
30 days of delivery, you’re entitled to a repair or replacement.
After 30 days (and up to 12 months) faults will be handled under our
Warranty Policy.

If the issue is a known cosmetic fault (for example a loose collar or silicone head),
the product remains safe to use. We’ll send you a suitable repair part or adhesive kit free of charge,
or advise on the correct fix — refunds do not apply for these cosmetic issues.

6. Return Procedure

Change-of-Mind Returns

If you’re returning an unused item because you’ve changed your mind, you’ll need to arrange and pay for the return shipping.
Please use a tracked postal service and keep your proof of postage — refunds can only be issued once the item
has been safely received and inspected by our team.
Returned products must be in their original sealed packaging, unused and in the same condition you received them.

Faulty or Warranty Returns

If your return is approved as a faulty item or warranty claim, Doxy 2.0 Ltd will cover the return shipping costs.
We’ll send you a prepaid return label for UK customers or provide clear instructions for international shipments.
Please ensure all returned items are clean and dry before sending — any unsanitary items will be safely disposed of
and the warranty voided.

7. Refunds

Approved refunds will be processed to your original payment method within
14 days of confirmation that the return meets our conditions.
Shipping charges are non-refundable unless the product was faulty on arrival.

8. Governing Law

This policy is governed by the laws of England and Wales.
Customers purchasing outside the United Kingdom receive the same 12-month manufacturer warranty
described above, but statutory consumer rights may differ under local law.
Nothing here limits any rights you may have under your own country’s legislation.